AT FIT AND GLAM, OUR HEALTHCARE PROVIDERS DO NOT ADDRESS MEDICAL EMERGENCIES. DO NOT PROCEED WITH CLINICAL SERVICES USING THE FIT AND GLAM PLATFORM IF YOU BELIEVE YOU ARE HAVING A MEDICAL EMERGENCY, INSTEAD GO TO THE NEAREST EMERGENCY ROOM OR HOSPITAL IN YOUR AREA.

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TERMS AND CONDITIONS
Effective Date: May 12, 2025
Last Updated: May 12, 2025

Welcome to Fit and Glam, a digital teleconsult platform dedicated to providing general health consultations online, issuance of medical certificates and formulating personalized weight loss services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions, which comply with relevant laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (RA 10173) and applicable telemedicine regulations.

Fit and Glam is a Health and wellness online consulting platform operating in the Philippines that facilitates the provision of Healthcare Services by connecting its users with licensed doctors, Compounding Pharmacies, and other licensed Healthcare Providers. Fit and Glam in itself is neither a licensed clinic nor a licensed Compounding Pharmacy.

By continuing to use Fit and Glam Services, You agree as follows:

  1. You are at least 18 years old or have been legally emancipated
  2. You understand and agree that these Terms are a legally binding agreement and the equivalent of a signed, written contract
  3. You will use the Services in a manner consistent with applicable laws and regulations and these Terms, as they may be amended byFit and Glam from time to time; and
  4. You understand, accept, and have received these Terms and the Fit and Glam Privacy Policy, and acknowledge and demonstrate that You can access these Terms and the Fit and Glam Privacy Policy at will.  

If You do not agree with and accept the Terms, please discontinue all further use of the Services. 

  1. DEFINITIONS
  2. “Fit and Glam,” “we,” “our,” “us” – Refers to the operator of this website and provider of telehealth services.
  3. “User,” “you,” “your” – Refers to any individual who accesses or uses our website or services.
  4. “Services” – Includes teleconsultations, issuance of medical certificates, prescription of medications (including GLP-1 agonists), and other health-related services offered on the platform.
  1. NATURE OF SERVICES

Fit and Glam is a digital health platform that facilitates access to telehealth services by connecting users with independent, licensed Filipino healthcare professionals. These services may include, but are not limited to:

Fit and Glam itself is not a healthcare provider and does not offer medical advice, diagnosis, or treatment. All medical decisions and clinical care are provided solely by the independent physicians affiliated with our platform, in accordance with their professional judgment and applicable laws.

Fit and Glam provides non-clinical, administrative, and operational support to enable efficient access to healthcare services. This includes scheduling, payment processing, coordination of teleconsultations, and secure communication via real-time video, audio, and asynchronous messaging where appropriate.

All affiliated healthcare providers are independently licensed to practice in the Philippines and are solely responsible for the quality and appropriateness of the medical care they deliver.

Fit and Glam does not function as an emergency service. For urgent or life-threatening medical concerns, call your emergency local healthline or go to the nearest emergency room or hospital in your area.

  1. MEDICAL CERTIFICATES AND PRESCRIPTIONS

Medical certificates and prescriptions are issued only upon the doctor’s professional discretion after a valid teleconsult. Falsifying symptoms or information is strictly prohibited and may result in termination of services and legal consequences.

  1. YOUR RESPONSIBILITIES AND ACKNOWLEDGEMENT

By using the services provided through the Fit and Glam website, you agree to the following terms regarding your account and personal information:

  1. Accuracy of Information
    1. You affirm that all personal, medical, and contact information (“Your Information”) you provide through the Fit and Glam platform is true, accurate, complete, and up to date. You agree to promptly update any changes to your information to ensure continuity and quality of care.
  2. Personal Use and Legal Authority
    1. Your access to and use of our website and services is personal to you. If you are using our services on behalf of a minor, you confirm that you have legal authority to act on their behalf and that all information you provide is accurate and truthful.
  3. Provision of Health Information
    1. You may be required to provide additional personal and health-related information to Fit and Glam or its affiliated licensed healthcare professionals to receive teleconsultation services or prescriptions. You have the right to withhold information, but doing so may result in limited or no access to our services.
  4. Responsibility for Accurate Data
    1. You acknowledge that the quality and accuracy of healthcare services provided through Fit and Glam are dependent on the completeness and accuracy of Your Information. Fit and Glam does not independently verify the information you provide and is not liable for any consequences arising from inaccurate, incomplete, or false data.
  5. Right to Suspend or Terminate Account
    1. If Fit and Glam has reason to believe that your information is inaccurate, incomplete, or misleading—or if there is a violation of these terms—we reserve the right to suspend or permanently terminate your access to services without prior notice. We also reserve the right to take reasonable actions to maintain the security and integrity of the platform.

You agree to use the Fit and Glam website and services only as expressly permitted under these Terms and in compliance with applicable Philippine laws and regulations. You shall not, and will not encourage or allow others to:

Any violation of these restrictions may result in the suspension or termination of your access to Fit and Glam’s services and may subject you to civil or criminal liability under applicable laws.

By using the services provided by Fit and Glam, you agree to the following terms regarding payments, refunds, and cancellations:

1. Payment Terms

2. Refund Policy for Consultations

3. Refund Policy for Products

4. Cancellations and Refunds

5. Disputes and Payment Issues

1. Ownership

As between you and Fit and Glam, Fit and Glam is the sole and exclusive owner of all rights, titles, and interests in and to the Fit and Glam Website, platform, and all associated content, features, and functionality. This includes, but is not limited to:

Any copy, modification, enhancement, translation, or derivative work based on the Website or its content shall also be exclusively owned by Fit and Glam or its licensors.

2. Limited License to You

Fit and Glam grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Website and its content solely for your personal and non-commercial purposes, subject to your compliance with these Terms and Conditions.

No ownership rights are transferred to you through your use of the Website, and all rights not expressly granted herein are reserved by Fit and Glam and its affiliates.

You may not:

3. Trademarks

Certain names, logos, slogans, and other materials displayed on the Website may constitute trademarks, service marks, or trade names (“Trademarks”) of Fit and Glam or its affiliates.

You are not authorized to use, copy, modify, or display any Trademarks without the prior written consent of Fit and Glam. All goodwill associated with any use of Fit and Glam’s Trademarks shall inure solely to the benefit of the Company.

Your personal and medical information is protected under the Data Privacy Act of 2012 (RA 10173). Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you consent to our data handling practices.

  1. LIMITATION OF LIABILITY

By using the Fit and Glam platform and its associated services, you acknowledge and agree to the following limitations:

1. No Medical Advice or Direct Healthcare Services

Fit and Glam is not a licensed clinic, not a healthcare provider, and not a licensed compounding pharmacy. The platform does not provide medical advice, diagnosis, or treatment. Fit and Glam functions solely as a technology-based facilitator, connecting clients with independent, licensed physicians, pharmacies, and other healthcare professionals for the delivery of healthcare services and related products.

All medical consultations, diagnoses, treatments, and prescriptions are solely the responsibility of the licensed healthcare professionals you are connected with through our platform.

2. Disclaimer of Warranties

Fit and Glam makes no warranties or representations beyond what is expressly stated in these Terms and Conditions. All services and content are provided “as is” and “as available” without any warranties of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of medical content.

Fit and Glam does not guarantee the outcomes of medical consultations, treatment efficacy, or product performance.

3. Limited Liability

To the maximum extent permitted by applicable Philippine law:

4. Indemnification

You agree to indemnify and hold harmless Fit and Glam, including its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, expenses, and legal fees resulting from:

5. Force Majeure

Fit and Glam shall not be held liable for any failure or delay in performance of its obligations if such failure or delay is due to causes beyond its reasonable control. These include, but are not limited to:

In such events, Fit and Glam reserves the right to suspend or terminate services, either partially or entirely, without incurring any liability.

This Agreement shall take effect upon your acceptance of these Terms and Conditions and shall remain in force unless and until terminated in accordance with the provisions below.

You are authorized to access and use the Fit and Glam Website and Services so long as you remain in compliance with these Terms, including any policies or supplemental agreements incorporated herein.

  1. Grounds for Termination

Fit and Glam may, at its sole discretion, suspend or terminate your access to the Website or Services, with or without notice, if:

Upon termination:

You may terminate your use of the Website and Services at any time by ceasing to access the platform and, if applicable, by closing your account through the available mechanisms or by written notice to Fit and Glam. However, any outstanding obligations (including payments due or liability arising from Services already rendered) shall survive such termination.

Any provisions of this Agreement which by their nature should survive termination (including but not limited to payment obligations, disclaimers, limitations of liability, and indemnification provisions) shall continue in full force and effect even after termination.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND FIT AND GLAM TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF.

  1. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. Fit and Glam makes no representations that the Website or Services are appropriate or available for use in other jurisdictions.

  1. Arbitration Agreement

To the fullest extent permitted by applicable law, you and Fit and Glam agree that all disputes or claims arising from or related to your use of the Website or Services, or these Terms, shall be resolved by binding arbitration on an individual basis. This includes, but is not limited to, claims related to medical advice, teleconsultations, orders, payment disputes, or data privacy matters.

Arbitration shall be conducted under the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI), or another recognized arbitration body, in Cavite, unless otherwise mutually agreed upon in writing. The arbitrator’s decision shall be final and binding and may be entered into any court having jurisdiction.

  1. Waiver of Jury Trial

To the extent applicable law allows, you and Fit and Glam waive any right to a jury trial or court proceeding, and agree to resolve disputes through arbitration. This waiver includes all statutory, constitutional, and other legal rights to pursue disputes in court.

  1. No Class Actions or Representative Actions

YOU AND FIT AND GLAM AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. You may not bring a claim as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not combine or consolidate the claims of multiple parties or preside over any form of representative or class proceeding.

Exceptions to Arbitration

This arbitration agreement does not apply to:

If you do not wish to resolve disputes through arbitration, you may opt out within 30 days of first accepting these Terms by sending a written notice to contactfitandglam@gmail.com, stating your full name and a clear statement that you wish to opt out of this arbitration clause.

These Terms constitute the entire agreement between you and Fit and Glam with respect to your access to and use of the Website and Services, and supersede any prior or contemporaneous understandings or agreements, whether written or oral, relating to such subject matter.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the parties agree that the court shall endeavor to give effect to the parties’ intentions as reflected in that provision, and the remaining provisions shall remain in full force and effect.

Section headings are for reference only and shall not affect the interpretation of these Terms.

Our failure to enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision in the future or of any other provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment or transfer without such consent shall be null and void.

Fit and Glam reserves the right to amend or update these Terms and Conditions at any time at its sole discretion. You may review the most current version of these Terms at any time on our Website. Continued use of any of our Services following any changes or updates to these Terms constitutes your acceptance of those modifications and is deemed as notification of such changes.

This Agreement shall be read, understood, and accepted in conjunction with Fit and Glam’s Privacy Policy and any other agreements that the user may enter into with Fit and Glam in connection with the availment of its Services. Taken together, these agreements represent the complete and entire understanding between the parties, and they supersede all prior and contemporaneous agreements, representations, and understandings—whether written or oral—relating to the subject matter therein.

For questions or concerns about these Terms and Conditions, please contact:

📧 Email: contactfitandglam@gmail.com
🌐 Website: www.fitandglam.ph

Last modified: April 12, 2025